For customers
Help a plumber see the problem faster.
The customer flow should capture where the issue is, whether water is still leaking, access, photos, and any isolation steps already taken.
Plumbing candidate
Plumbing should capture urgency before scope.
A useful plumbing template needs to separate active leaks and urgent faults from planned fixture or repair work.
For tradespersons
Avoid treating emergencies like normal quotes.
The trade flow should route urgent leak enquiries differently from planned tap, toilet, radiator, shower, or fixture work.
What it captures
Useful job details without turning the customer into a surveyor.
Leak, blockage, fixture, heating-adjacent, and repair categories
Urgency, water isolation, access, and property context
Photos of pipework, fixtures, meters, or visible damage
Private quote-support values after the urgent/non-urgent split
Product shape
Template-specific, but still one durable platform.
This is not live yet because emergency routing needs careful wording.
Bathrooms and wet-room quote flows may share plumbing concepts but need their own measurements.